When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to return and claim a refund, replacement or repair where the goods are faulty or misdescribed. As a consumer you have a legal right of 14 days from the day after you receive your goods to return.
Please Note: Visible Surface damaged can not be returned or claimed for once the goods have been checked and signed for.
Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.
1) Call or Email Easy Pay Group/Shop and request a return of goods.
2) We’ll get back to you within 48 hours to authorise the return.
3) You can then send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.
4) Once we’ve received the product back we’ll check it over and then contact you with the next steps.
Please note you have 14 days from the date of notice to return the goods.
If the item has been used we will only make a partial refund to cover the diminished value of the product.
To request a return please email firstname.lastname@example.org or call 0333 015 0219