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Alreco Limited T/A Easy Pay Group/Shop

Returns Policy

Your legal rights:

When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to return and claim a refund, replacement or repair where the goods are faulty or misdescribed. As a consumer you have a legal right of 14 days from the day after you receive your goods to return.

Please Note: Visible Surface damaged can not be returned or claimed for once the goods have been checked and signed for.

 

Our policy:

Easy Returns
Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.

1) Call or Email Easy Pay Group/Shop and request a return of goods.

2) We’ll get back to you within 48 hours to authorise the return.

3) You can then send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.

4) Once we’ve received the product back we’ll check it over and then contact you with the next steps.

Please note you have 14 days from the date of notice to return the goods.

If the item has been used we will only make a partial refund to cover the diminished value of the product.

To request a return please email mike@easypaygroup.co.uk or call 0333 015 0219

 

 

Warranty:

Sofa’s – Our sofas are covered by a 12 month manufactures warranty from the day you take delivery, This covers; The wooden frame, peeling or cracking of synthetic leather and or fabric, separation of layers in synthetic leather and or fabric. broken zips, broken or breaking stitching, seams splitting, broken buttons, broken feet.
Claims can only be submitted due to manufacturing defect and not general wear and tear neglect. 
Note: Following industry standards the seating foams are not covered due the nature of there use. 
 
Beds – Our beds are covered by a 12 month manufactures warranty from the day you take delivery, This covers; The wooden frame, the wooden slats or boards including centre support, Gas lift struts, metal support brackets, bolts, nuts, screws, staples, peeling or cracking of synthetic leather and or fabric, separation of layers in synthetic leather and or fabric. broken or breaking stitching, seams splitting, broken buttons, broken feet.
Claims can only be submitted due to manufacturing defect and not general wear and tear or neglect.
 
Mattress – Our mattresses are covered by a 12 month manufactures warranty from the day you take delivery, This covers; The Springs, separation of layers in synthetic fabric. broken or breaking stitching, seams splitting.
Claims can only be submitted due to manufacturing defect and not general wear and tear or neglect.
Note: It is advised to flip your mattress every 3 months to prevent un-even wear.
 
All other items  –  Any other items not listed above ie. furnishing, dining tables, dining chairs, footstools, ottoman boxes, crushed diamond items are covered by a 30 day manufactures warranty from the day you take delivery, This covers; Any defect caused by the manufacturing process.
Claims can only be submitted due to manufacturing defect and not general wear and tear or neglect.